This Privacy Policy explains what information Nele collects, how we use it and the choices you have. Nele is a marketplace app that lets people in Kurdistan and Iraq buy and sell items with each other. By using the Nele app or website you agree to this policy.
1. Information we collect
- Account details: your name, phone number and password. You may also add an email address, profile photo, city and gender.
- Delivery details: the delivery addresses you save, the contact name and phone you give for an order, and the map location you pick for an address.
- Shop details: if you apply to open a shop, the shop name, owner name, address, phone, logo, banner and social links you give us.
- Things you post: photos, videos, titles, descriptions, prices and other listing details, reviews, and messages and photos you send in chat.
- Activity in the app: items you view, save or search for, offers and orders, the shops you follow, reports and blocks you make, and notifications you receive.
- Device information: a notification token so we can send you push notifications, the device platform (iOS or Android), app language, and basic technical logs such as IP address and errors.
We do not collect payment card details. Orders are paid in cash on delivery.
2. How we use your information
- To create your account and verify your phone number with a one-time code.
- To show your listings, shop and reviews to other users, and to let buyers and sellers chat, make offers and place orders.
- To deliver notifications about your orders, offers, messages and listings.
- To personalise what you see, for example showing items similar to the ones you viewed.
- To keep Nele safe: reviewing new listings, handling reports, enforcing blocks and preventing fraud and abuse.
- To calculate seller fees and keep records of orders.
- To answer you when you contact support, and to improve the app.
3. What other users can see
Your public profile or shop (name, photo or logo, city), your listings, and reviews are visible to other users. Your phone number and delivery address are shared only with the other person in an order you take part in, so the item can be delivered. Messages are visible only to the people in the conversation, and to our team when needed to handle a report.
4. Who we share information with
We do not sell your personal information. We share it only with service providers that help us run Nele, and only as needed:
- Cloud hosting and storage for the app, the database and the photos and videos you upload.
- Google Firebase, to send push notifications.
- An SMS and WhatsApp message provider, to send your login and password reset codes.
We may also disclose information if the law requires it, or to protect the safety of our users or the public.
5. How long we keep information
We keep your information while your account is active. When you delete your account, we delete or anonymise your profile, listings, saved items and notification tokens. We keep order records and related messages for as long as needed to resolve disputes, prevent fraud and meet legal obligations.
6. Your choices and rights
- You can edit your profile, addresses and listings in the app at any time.
- You can turn notification types on or off in the app's settings.
- You can block other users and report content.
- You can delete your account in the app (Profile → Settings → Delete account) or by sending a request at neleapp.com/delete-account.
- You can ask us for a copy of your information or to correct it by contacting support.
7. Children
Nele is not meant for children under 13, and we do not knowingly collect information from them. If you believe a child has created an account, contact us and we will remove it.
8. Security
We use encrypted connections (HTTPS), store passwords only in hashed form and limit who on our team can see personal information. No system is completely secure, so please keep your password private.
9. Changes to this policy
We may update this policy. When we make important changes, we will tell you in the app or on this page. The date at the top shows when it was last updated.
10. Contact us
If you have questions about this policy or your information, contact us through neleapp.com/support.